Refund policy

Return Policy

We offer a 14‑day return window starting from the day you receive your item.

To qualify for a return, the product must be in the same condition you received it: unused, unworn, with all original packaging, accessories, and tags. A receipt or proof of purchase is required.

How to Start a Return

Contact us at support@vseeboxsexpress.com to request a return authorization. Items sent back without prior approval will not be accepted.

Once your return is approved, we’ll provide instructions on how to send your item back. Buyers are responsible for return shipping costs, and we do not provide return labels.

You can reach us anytime at support@vseeboxexpress.com for questions about returns.

Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Refunds

After we receive and inspect your return, we’ll notify you of approval status. Approved refunds are issued to your original payment method within 7-10 business days. Please note that your bank or card issuer may require additional time to process the refund.